1. Introduction
This Privacy Policy describes how Hong Kong Yx Trading Co., Limited (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from our website. Our business is located at Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong. We specialize in the customization of trophies and medals, offering approximately 20–30 product variations tailored to customer needs.
We are committed to safeguarding your privacy and ensuring that your personal data is handled in a secure and responsible manner. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect different types of information depending on how you interact with our website.
2.1 Personal Information
When you place an order, request a quote, or contact us, we may collect personal information including but not limited to:
- Full name
- Shipping address
- Billing address
- Email address
- Phone number
- Order details and customization specifications
2.2 Transaction Information
When you make a purchase, we collect information related to the transaction, including:
- Product details (e.g., trophy or medal type, engraving details)
- Order value
- Payment confirmation details (we do not store full payment card information)
2.3 Technical Data
When you visit our website, certain technical data may be automatically collected:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring URLs
2.4 Communication Data
If you contact us via forms, email, or other communication channels, we may collect:
- Message content
- Attachments (e.g., logo files for customization)
- Communication history
3. How We Use Your Information
We use the collected information for various purposes necessary to operate our business effectively.
3.1 Order Processing
- To process and fulfill your orders
- To manage product customization requests
- To arrange shipping and delivery
3.2 Customer Support
- To respond to inquiries and provide assistance
- To communicate updates regarding orders
3.3 Website Improvement
- To analyze website performance and user behavior
- To improve user experience and functionality
3.4 Legal and Compliance
- To comply with applicable laws and regulations
- To prevent fraud and ensure transaction security
4. Legal Basis for Processing (If Applicable)
Where applicable, we process personal data based on:
- Your consent
- The necessity to fulfill a contract (e.g., completing an order)
- Compliance with legal obligations
- Legitimate business interests, such as improving services
5. Sharing of Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
5.1 Service Providers
We may share information with trusted third parties who assist in:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website hosting and maintenance
These providers are obligated to protect your information and use it only for specified purposes.
5.2 Legal Requirements
We may disclose information if required to do so by law or in response to valid legal requests.
5.3 Business Transfers
In the event of a merger, acquisition, or restructuring, your information may be transferred as part of business assets.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
When data is no longer required, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and encryption where applicable
- Access controls to limit data exposure
- Regular monitoring for potential vulnerabilities
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on applicable laws, you may have the following rights:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data
- Restriction of processing
- Objection to certain data uses
You may exercise these rights by contacting us using the details provided in your communication with us.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Store user preferences
You can control cookie settings through your browser. Disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- The content of those websites
- Their privacy practices
We encourage users to review the privacy policies of any external sites they visit.
11. International Data Transfers
As we operate internationally, your information may be processed in different jurisdictions. We ensure that appropriate safeguards are in place to protect your data during such transfers.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
If we become aware that such data has been collected, we will take steps to delete it promptly.
13. Custom Product Information Handling
Given the nature of our business in customized trophies and medals, customers may provide:
- Logos
- Names
- Event details
We use this information strictly for production purposes and do not use it for unrelated activities.
14. Data Accuracy
We rely on customers to provide accurate and complete information. Incorrect information may result in:
- Delays in order processing
- Errors in customization
We encourage users to review all submitted details carefully.
15. Data Minimization
We only collect information necessary to:
- Process orders
- Deliver products
- Provide customer support
We do not collect excessive or irrelevant data.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes may occur due to:
- Legal requirements
- Business operations updates
- Technological advancements
Updated versions will be posted on our website with the revised effective date.
17. User Responsibilities
By using our website, you agree to:
- Provide accurate information
- Use the website lawfully
- Respect intellectual property rights
18. Data Breach Procedures
In the unlikely event of a data breach, we will:
- Investigate the issue promptly
- Take corrective measures
- Notify affected users if required by law
19. Storage and Protection of Design Files
For customized products, design files submitted by customers are:
- Stored securely
- Used solely for production
- Retained only as long as necessary
We do not distribute or reuse customer designs without permission.
20. Limitation of Liability
While we strive to protect your information, we are not liable for:
- Unauthorized access beyond our control
- Third-party actions outside our service scope
21. Governing Principles
This Privacy Policy is governed by applicable laws and reflects our commitment to:
- Transparency
- Accountability
- Data protection
22. Final Statement
Your trust is important to us. We are committed to protecting your personal information while providing high-quality customized trophies and medals.
If you have any concerns regarding this Privacy Policy or your data, you may contact us through the communication channels you have used to interact with our business.