1. Introduction
Welcome to the website of Hong Kong Yx Trading Co., Limited (“Company”, “we”, “us”, or “our”), located at Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong.
We specialize in the customization of trophies and medals, offering approximately 20–30 product variations tailored to customer specifications.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our services.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or have legal capacity to enter into a binding agreement
- You will use the website in compliance with applicable laws and regulations
3. Products and Services
3.1 Customized Products
We provide customized trophies and medals based on customer specifications, including:
- Engraving text
- Logos and artwork
- Design preferences
Due to the personalized nature of these products, all orders must be carefully reviewed before submission.
3.2 Product Variations
We offer approximately 20–30 product variations. Availability may change without prior notice.
4. Orders and Acceptance
4.1 Order Placement
When placing an order, you agree to provide accurate and complete information.
4.2 Order Confirmation
An order is not considered accepted until:
- All required details are received
- Payment (if applicable) is completed
- Design approval is confirmed (for customized items)
We reserve the right to refuse or cancel any order at our discretion.
5. Pricing and Payment
5.1 Pricing
All prices are subject to change without notice. Pricing may vary depending on:
- Customization requirements
- Order quantity
- Material and production complexity
5.2 Payment
Customers are required to complete payment as instructed at checkout. Orders may not proceed until payment is successfully processed.
We do not store full payment card details.
6. Customization and Design Approval
6.1 Customer Responsibility
Customers are responsible for:
- Providing accurate design details
- Reviewing all proofs carefully before approval
6.2 Final Approval
Once a design is approved:
- Production will begin
- Changes may not be possible
We are not responsible for errors that were approved by the customer.
7. Production and Delivery
Production and delivery are subject to:
- Processing times
- Shipping timelines
- External factors such as logistics and customs
Estimated timelines are not guaranteed.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Due to the customized nature of our products:
- Most items are non-returnable
- Exceptions apply only under specific conditions such as defects or incorrect items
9. Shipping
Shipping terms, including delivery times and costs, are governed by our Shipping Policy.
Customers are responsible for:
- Providing accurate shipping information
- Paying any applicable customs duties or taxes
10. Intellectual Property
10.1 Ownership
All content on our website, including:
- Text
- Images
- Designs
- Logos
is owned by or licensed to us and is protected by applicable intellectual property laws.
10.2 Customer-Provided Content
By submitting designs, logos, or other materials, you confirm that:
- You have the legal right to use such content
- The content does not infringe on any third-party rights
You grant us a limited license to use such content solely for the purpose of fulfilling your order.
11. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to interfere with website functionality
- Upload harmful or malicious content
12. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages
- Losses arising from delays in production or shipping
- Errors resulting from customer-provided information
Our liability is limited to the amount paid for the product.
13. Disclaimer of Warranties
Our products and services are provided “as is” and “as available” without warranties of any kind, except as required by applicable law.
We do not guarantee:
- Continuous website availability
- Error-free operation
- Exact color or design match due to production variations
14. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of the website
- Your violation of these Terms
- Your infringement of any third-party rights
15. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
- Natural disasters
- Government actions
- Supply chain disruptions
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.
17. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for:
- Their content
- Their policies
- Their actions
18. Termination
We reserve the right to suspend or terminate access to our website if:
- These Terms are violated
- Fraudulent or suspicious activity is detected
19. Modifications to Terms
We may update these Terms at any time. Changes will be effective upon posting on our website.
Continued use of the website constitutes acceptance of updated Terms.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
21. Entire Agreement
These Terms constitute the entire agreement between you and Hong Kong Yx Trading Co., Limited regarding the use of our website and services.
22. Governing Principles
These Terms are governed by applicable laws. Any disputes will be handled in accordance with relevant legal requirements.
23. Final Statement
We are committed to providing high-quality customized trophies and medals while maintaining clear and fair terms for all users.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.